Registration Hold Information

Why is there a hold on my registration?

A hold was placed on your vehicle's registration for failure to pay the total amount due. To resolve this matter without further delay, pay the total amount due by the due date listed on your notice.

How much time does it take for the hold to be released or cleared at the DHSMV?

A release request is sent automatically to the DHSMV the following morning once your payment is processed. Please allow up to 48 hours for your hold to be released. For your convenience our website and IVR system are available to accept your credit/debit card payment 24 hours a day.

Can I check the status of my registration without speaking to an agent?
You can check the status of your registration by clicking on the following link:
What if I am calling from the DMV and I need to make a payment?

When calling please have your account number and credit/debit card information available, as calls are answered in the order received.

Release requests are sent to the DHSMV via fax machine as quickly as possible. Additional processing time may be required at the DHSMV once the release request is submitted.

What should I do when I paid my outstanding balance but my registration is still on hold?

Invariably issues outside of our control occur which prevent us from releasing a hold automatically.If this happens to occur, please log into your MDX toll by plate account and submit a request to our Back Office Team using the Contact Us Page of this Site. Be sure to select the drop down item "Registration Hold" and include a short message explaining the nature of the issue. A case number shall be provided upon receipt.